Returns and Exchanges

If something's wrong with your order, we'll make it right.

Returns & Exchanges

 

When returns are accepted:

• Defective/damaged items
• Wrong item or size shipped
• Print quality issues
• Item never arrived

 

How to submit a return request:

1. Take  photos showing the issue (defects, wrong item, etc.)
   
2. Explain the issue with the item
3. Inform us if you want a replacement or refund
4. Email them to hello@ballzy.com

When returns are NOT accepted:

• Wrong size ordered by the customer
• Buyer's remorse / changed mind
• Color variations from what appeared on screen

Damaged or Defective Items

If your shirt arrived damaged or has a print defect, send us a photo and we'll engage the manufacturer for a replacement.

Email us at hello@ballzy.com with your order number and share your concerns. We'll work to prevent the issue from happening again, and try to make the situation as right as we can.